Which of the Following Compares Customer Relationship Management (CRM)with Customer

question 13

Multiple Choice

Which of the following compares customer relationship management (CRM) with customer service management (CSM) ?

• A) Whereas the CRM process is designed to analyze consumer feedback to understand trends,the CSM process is designed to ensure that marketing and advertising addresses those findings.
• B) Whereas the CSM process is designed to analyze consumer feedback to understand trends,the CRM process is designed to ensure that marketing and advertising addresses those findings.
• C) Whereas the CRM process is designed to identify and build relationships with good customers,the CSM process is designed to ensure that those customer relationships remain strong.
• D) Whereas the CSM process is designed to identify and build relationships with good customers,the CRM process is designed to ensure that those customer relationships remain strong.

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Definitions:

Camouflage

A survival strategy where an organism has the ability to blend into its environment to hide from predators or to stalk prey.

Darwin's Finches

A group of bird species in the Galapagos Islands studied by Charles Darwin, which provided evidence for the process of natural selection.

Medium Ground Finch

A species of bird in the Galapagos Islands, known scientifically as Geospiza fortis, often studied for insights into evolutionary biology and natural selection.

Feeding Opportunities

The availabilities or instances in an animal's environment where it can consume food, which can be influenced by factors such as time of day, competition, and food type availability.