Which of the Following Is a Consequence of the Heterogeneity

question 95

Multiple Choice

Which of the following is a consequence of the heterogeneity of services?

• A) No matter where,the customer knows exactly what is offered and what to expect.
• B) Services are perceived as less standardized and uniform than goods.
• C) Consistency and quality control of services can be easily achieved.
• D) Standardization and training prove to be invariably futile or unreliable.

---

Definitions:

Discrete Variables

Variables in statistical analysis that assume distinct or separate values, often counted in whole numbers.

State Variables

Variables that represent the configurations or states of a system at a certain time, in disciplines such as physics, engineering, and economics.

Average Number

The central value of a set of numbers, calculated by dividing the sum of all values by the count of the numbers.

Customers

Individuals or entities that purchase goods or services from a business or organization.