Which of the Following Is an Example of Heterogeneity of Services

question 75

Multiple Choice

Which of the following is an example of heterogeneity of services?

• A) The packaging of the pizza that I ordered today had a very different design and was made of recyclable paper.
• B) The tire I bought at a Chicago service station came with a discount but lasted as long as another other tire.
• C) The customer service agent who contacted me last week was more helpful than the one who contacted me today.
• D) The surgical instruments that doctors use in a New York hospital are the same as those used by doctors in the Miami hospital where I was examined.

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Definitions:

Total Cost

The complete cost of production that includes both variable and fixed costs. It represents the total economic expenses incurred in the process of producing or offering a service.

TR

Typically stands for Total Revenue, which is the total income received by a firm from the sale of its goods or services.

TFC

Total Fixed Costs (TFC) are the sum of all costs that remain constant regardless of the level of production or output in a company.

Marginal Revenue

The additional income that a company generates from selling one more unit of a good or service.