Ambient Management,Inc

question 62

Multiple Choice

Ambient Management,Inc.was experiencing a gap in the services it was providing.It closed the gap by ensuring that its customer-facing staff had the skills,training,and proper tools to perform their jobs.When compared with the gap model of service quality,the gap that the company addressed was between what ______.

• A) customers wanted and what management thought customers wanted
• B) the company provided and what the customers were told it provided
• C) management thought customers wanted and the quality specifications it developed
• D) the service quality specifications were and the service that was actually provided

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Definitions:

Production Possibilities Frontier

A graph that shows the combinations of two goods or services that an economy can produce, given its technological capabilities and resources.

Adaptable Resources

Resources that can be adjusted or converted to meet changing conditions or requirements within an economy or market.

Closed Economy

An economic system that does not engage in international trade, with no exports or imports, relying solely on domestic production and consumption.

Japan

An island country in East Asia, known for its rich culture, technological advancements, and significant economic power.