According to the Gap Model of Service Quality,the Gap Between

question 59

Multiple Choice

According to the gap model of service quality,the gap between what management thinks customers want and the quality specifications that management develops to provide the service results from

• A) the inability of management and employees to do what should be done.
• B) a lack of understanding or a misrepresentation of the customers' needs,wants,or desires.
• C) misleading or deceptive advertising campaigns promising more than the firm can deliver.
• D) the inability of management to translate customers' needs into delivery systems within the firm.

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Definitions:

Gametophyte

The haploid stage in the life cycle of plants and algae that produces gametes (sex cells) through mitosis.

Sporophyte

Spore-forming diploid body that forms in the life cycle of land plants and some multicelled algae.

Xylem

A type of vascular tissue in plants responsible for the transportation of water and nutrients from the roots to various parts of the plant.

Conduct Water

The process by which water is transported throughout plants, particularly from roots to leaves, through structures like xylem vessels.