Examlex
Which one of the following is false?
CRM Process
involves the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships.
High-Value Repeat Customers
Customers who repeatedly purchase goods or services and generate significant revenue for a business over time, demonstrating brand loyalty and high customer lifetime value.
Customer Touch Points
Any point of direct or indirect interaction between a customer and a company throughout the customer lifecycle.
Raw Materials
The fundamental components or inputs used in the production of goods.
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