In the Text, a Step-By-Step Process Is Described for Learning

question 17

Multiple Choice

In the text, a step-by-step process is described for learning empathic response. In Step 1, which step is not correct?

• A) Listen, pause, and condense what the client has said.
• B) Don't ask questions and keep responses short.
• C) Reflect content and feelings, and be specific.
• D) Attempt to make higher-level responses.
• E) Examine client feedback to your response.

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Definitions:

Overdue

A status indicating that a payment, task, or obligation has not been fulfilled by the designated or expected deadline.

HDC Status

Holder in Due Course Status; a term in negotiable instruments law referring to a person who has acquired a negotiable instrument in good faith for value, and thus has certain protections.

Negotiable Instrument

A written promise or order to pay a specific amount of money, easily transferable from one party to another.

Face Value

The nominal or original value stated on a financial instrument, such as a bond or currency bill, not necessarily its current market value.