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Firms will only adopt more automated methods of production when
Performance Management System
A framework for managing and evaluating employee performance towards achieving business objectives.
Customer Satisfaction
Measures how well a company’s products or services meet or surpass customer expectations.
Job Design
The process of defining how work will be performed and what tasks will be required in a given job.
Empowerment
A management practice of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improve service and performance.
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