From the Customer's Perspective, Relationship Quality Centers On

question 22

Multiple Choice

From the customer's perspective, relationship quality centers on:

• A)the sensitivity of the salesperson in understanding how business conditions affect the industry within which the buying firm operates.
• B)the ability of the salesperson to understand the selection criteria of each member of the buying center.
• C)trust in the salesperson.
• D)satisfaction with the salesperson.
• E)both trust in the salesperson and satisfaction with the salesperson

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Definitions:

Sensitivity to Reward

The level of responsiveness to positive reinforcement or rewards.

Manic Symptoms

Symptoms characterized by an abnormally elevated or irritable mood, increased energy or activity levels, and other extreme changes in behavior or thought patterns, seen in bipolar disorder.

Mood Disorders

A category of psychiatric conditions related to persistent disturbances in a person's mood, altering their emotional state.

Suicidality

The risk or propensity for attempting or contemplating suicide.