Choose the BEST Method for Formulating and Responding to the Client

question 58

Multiple Choice

Choose the BEST method for formulating and responding to the client with an interpretation/reframe.

• A)​Match the client's behavior with the most appropriate microskill.
• B)​Consider the ethnic and cultural background of the client.
• C)​Draw conclusions from the client's nonverbal expression of feeling.
• D)Provide a fresh look at the issue and link ideas or information.

Identify and counter product-specific objections using factual information.

Use strategic questioning to unearth and address hidden objections.

Recognize the importance of tact in objection handling to avoid offending prospects.

Differentiate between direct and indirect methods of objection handling.

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Definitions:

Volcanic Ash

Fine particles of rock and volcanic glass created during explosive volcanic eruptions, capable of being carried long distances by the wind.

Scoria Cone

A type of volcanic cone formed from fragments of lava ejected from a single vent, typically with steep sides and a bowl-shaped crater.

Shield Volcano

A broad, gently sloping volcano built from highly fluid lava flows, often found in Hawaii and other Pacific regions.

Composite Volcano

A type of volcano built by the eruption of both lava flows and explosive material, resulting in a layered or composite structure, often found at convergent plate boundaries.