Careful Listening Is One of the Most Powerful Influencing Skills

question 33

Multiple Choice

Careful listening is one of the most powerful influencing skills. Which one of the following statements about influencing is NOT true?

• A)​Paraphrasing is particularly useful when decisions need to be made.
• B)​Reflection of feeling is useful to feed back mixed emotions.
• C)​Direct and firm confrontation helps clients identify their errors.
• D)A good summary brings together many thoughts, feelings, and behaviors.

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Definitions:

Substitutes

Products or services that can replace each other in use, offering consumers alternatives.

Necessity

A necessity is a good or service that is considered essential for basic living and well-being, such as food, water, and shelter.

Price Elasticity

The responsiveness of the quantity demanded of a good to a change in its price.

Midpoint Formula

A method used in economics and mathematics to calculate the average rate of change or percentage change between two points on a line or curve.