In a Session, the Microskills May Have:​

question 24

Multiple Choice

In a session, the microskills may have:​

• A)​different effects on people from varying cultural backgrounds.
• B)​consistent and predictable effects on people from varying cultural backgrounds.
• C)​limitations due to lack of emphasis on multicultural issues.
• D)a predictable impact on white clients, but not on people of color.

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Definitions:

Bank Statement

A document or electronic record issued by a bank detailing the transactions in a customer's account over a specific period.

Oral Stop Payment Order

A verbal instruction to a financial institution to not pay out or process a specific check or transaction.

Electronic Fund Systems

Systems that enable the electronic transfer of money from one bank account to another without the direct involvement of bank staff.

Automated Teller Machines

Electronic banking outlets that allow customers to complete transactions without the need for a branch representative.