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Carl wasn't always afraid of stoplights, but when he was little he was was kidnapped out of his mother's car while they were stopped at a stoplight. He was recovered within 48 hours. But now, even as an adult, he finds himself avoiding stoplights, and if he can't avoid them, he feels tension mounting. In classical conditioning paradigms, Carl's fear of stoplights is a(n)
Quality Training
Educational programs or sessions aimed at enhancing the skills and knowledge of employees to maintain or improve product or service quality.
Quality Costs
Expenses associated with preventing, detecting, and correcting defective work in products or services.
Quality Cost Report
A quality cost report compiles all expenses related to ensuring products or services meet quality standards, including prevention, appraisal, and failure costs.
External Failure
The costs incurred when a product fails to meet quality standards after it has been delivered to the customer, including returns, repairs, and lost sales.
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