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Nathan Steinberg has just become the new HR manager at a large nursery, which happens to be one of Canada's largest growers of potted plants. Their company sells traditional and seasonal products on a year-round basis to smaller garden centres as well as to large chain retailers. The company has grown rapidly over the past five years, but, as part of his review of the company's HR situation, Nathan has noted a rising trend of disability claims, often due to recurring injuries, that are keeping workers off the job multiple times for extended periods of time. How should he go about changing this situation in a way that will protect and restore worker health while supporting the company's growth? Put together a short-term and a long-term plan, using the best practices identified in disability management research.
McDonaldization
The process by which the principles of the fast-food industry, such as efficiency, calculability, predictability, and control, are coming to dominate more sectors of society.
George Ritzer
An American sociologist known for his work on consumerism, globalization, and the concept of McDonaldization, which analyzes the effects of capitalism and rationalization on society and culture.
Society
A large group of people sharing a common territory and culture, characterized by shared norms, values, and institutions.
Bureaucracy
An organizational system characterized by standardized procedures, hierarchical division of labor, and emphasis on formal written documentation.
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