Tony Hsieh, CEO of Zappos, Offers Up to $5,000 to Anyone

question 122

Multiple Choice

Tony Hsieh, CEO of Zappos, offers up to $5,000 to anyone who

• A) identifies a completely new market segment with a product to match it.
• B) finds a way of improving service to online customers.
• C) takes the customer-loyalty training class and decides to quit anyway.
• D) finds a shoe-related product that Zappos does not already carry.
• E) creates a humorous theme for one of the monthly company meetings.

---

Definitions:

Formal Instrument

A legal document expressing an agreement, obligation, or right enforceable by law.

Note Receivable

A financial asset representing a written promise for the repayment of a specific amount of money, plus interest, by a debtor to the lender at a future date.

Accounts Receivable Subsidiary Ledger

An Accounts Receivable Subsidiary Ledger is a detailed ledger that contains individual accounts for all debtors, tracking their sales on credit and payments.

General Ledger

The general ledger is the primary accounting record of a company that uses double-entry bookkeeping, summarizing all transactions into accounts for financial statements.