People Posing as Customers Who Are Paid to Check on the Quality

question 116

Multiple Choice

People posing as customers who are paid to check on the quality of a company's products and services and write a detailed report on the experience are

• A) mystery shoppers.
• B) customer ombudsmen.
• C) secret customers.
• D) social media influencers.
• E) repeat customers.

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Definitions:

Overgeneralization

A logical fallacy involving making broad generalizations from too little evidence or specific cases.

Bloodletting

An historical medical treatment involving the withdrawal of blood from a patient to cure or prevent illnesses, now mostly obsolete due to its ineffectiveness and risk.

Medieval Times

A historical period in Europe lasting from the 5th to the late 15th century, characterized by feudalism, castles, and knights.

Herbs

Plants with savory or aromatic properties that are used for flavoring food, medicinal purposes, or fragrances.