Because the Average Consumer Operates in a Complex Environment, the Human

question 20

Multiple Choice

Because the average consumer operates in a complex environment, the human brain attempts to organize and interpret information with a process referred to as

• A) selective retention.
• B) selective identification.
• C) selective exposure.
• D) selective perception.
• E) stimulus discrimination.

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Definitions:

Organizational Norms

Shared standards, values, or rules that dictate the behavior of members within an organization.

Classical Conditioning

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus, leading to a learned response.

AFLAC Company

An American insurance company known for its supplemental insurance policy coverage for individuals and groups in the United States and Japan.

Undesirable Work Behaviors

Actions or conduct by employees that are not aligned with organizational goals or values, potentially harming the workplace environment or productivity.