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A Net Promoter Score Is Determined by Subtracting the Percentage

question 128

Multiple Choice

A Net Promoter Score is determined by subtracting the percentage of ________ from the percentage of promoters among your current customers.


Definitions:

Actuary

A professional who analyzes financial risk using mathematics, statistics, and financial theories, particularly in the insurance and finance industries.

Present Value

The current worth of a future sum of money or stream of cash flows given a specified rate of return.

Modified Approach

An alternative accounting technique that allows governmental entities to report certain infrastructure assets at historical cost, foregoing the need for depreciation.

Infrastructure Depreciation

The systematic allocation of the cost of infrastructure assets over their useful lives, reflecting the consumption or the wearing out of physical assets like roads, bridges, and utility systems.

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