Practices Such as Misredeeming Coupons, Making Fraudulent Returns of Merchandise

question 101

Multiple Choice

Practices such as misredeeming coupons, making fraudulent returns of merchandise, filing warranty claims after the claim period are

• A) acceptable provided the merchant providing the service has not violated the Consumer Bill of Rights.
• B) acceptable provided the salesperson doesn't mind.
• C) occasionally permitted when two different firms are competing for a customer's business and both are using equally less than ethical practices.
• D) not acceptable because consumers have an obligation to act ethically and responsibly.
• E) not acceptable unless the participants are nonprofit organizations or charities.

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Definitions:

Formal Operational Thought

The final stage of cognitive development (according to Piaget), characterized by the ability to think abstractly, logically, and systematically.

Imaginary Audience

A psychological concept where an individual imagines and believes that multitudes of people are enthusiastically listening to or watching them.

Invincibility Fable

A cognitive bias often found in adolescents, believing themselves to be immune to common dangers.

Distribution

In statistics, the way in which data points are spread out across the scale of measurement.