Which of the Following Statements About Consumer Ethics Is Most

question 166

Multiple Choice

Which of the following statements about consumer ethics is most accurate?

• A) Consumer complaints about online auction fraud outnumber all other reports of online crime.
• B) The cost to marketers of unethical consumer behavior is negligible in terms of lost sales.
• C) The potential cost to marketers of unethical consumer behavior is dramatically reduced by investing in loss prevention training.
• D) Retailers lose about $1 million a day from shoplifting.
• E) At some point, every person shoplifts or participates in an unethical exchange; to retailers, it is simply the cost of doing business.

---

Definitions:

Perception

The process of interpreting the messages of our senses to provide order and meaning to the environment.

Threat

A threat is any circumstance or event with the potential to cause harm to a system, individual, organization, or country.

Inertia

The resistance to change or the tendency for objects or systems to remain in their current state without external force acting upon them.

Learning Organization

An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.