A Customer Was Unable to Go to the Store on Her

question 155

Multiple Choice

A customer was unable to go to the store on her own to buy gifts for the holidays. She contacted a Pampered Chef representative who came to her home, showed her not only catalogs but actual products, answered all her questions, and had all the customer's gifts sorted and delivered. This is an example of

• A) interface marketing.
• B) flex marketing.
• C) direct selling.
• D) interactive selling.
• E) responsive selling.

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Definitions:

Right Crowd

Refers to a group of people that an individual finds supportive, positive, or beneficial to be associated with.

Supportive Communication

A communication approach that focuses on building trust, reducing defensiveness, and encouraging open and honest dialogue, particularly in challenging situations.

Listening Carefully

The active and attentive process of hearing and understanding spoken communication from others.

Receiving Feedback

The process of getting input from others regarding one's performance or behavior, which can be used for personal or professional development.