By Promising to Change Engine Oil and Filters Quickly, Jiffy

question 73

Multiple Choice

By promising to change engine oil and filters quickly, Jiffy Lube is appealing to which buyer requirement?

• A) information
• B) convenience
• C) variety
• D) pre- or postsale services
• E) adaptability

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Definitions:

Aggression

Refers to behaviors that are intended to cause harm or pain to another individual.

Personality Measurement

It refers to techniques or tools used to quantitatively assess individuals' personality traits and characteristics.

Reliability

In psychological testing, the consistency or stability of test scores from one testing to another.

Validity

In psychological testing, the degree to which a test measures what it is supposed to measure.