In the Context of a Supply Chain, Customer Service Refers

question 35

Multiple Choice

In the context of a supply chain, customer service refers to

• A) adhering to the belief that the customer is always right.
• B) satisfying the customers' needs no matter what the price.
• C) accepting full liability if a product fails to meet a customer's expectations.
• D) the ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience.
• E) the ability of retailers to satisfy users in terms of product, price, promotion, and place.

---

Definitions:

Researcher Reactivity

A phenomenon where the presence or behavior of the researcher influences the subjects' behavior, potentially biasing the study results.

Hawthorne Effect

A phenomenon where individuals alter their behavior due to their awareness of being observed as part of a study.

Ethical Obligation

A moral duty to act in accordance with ethical principles and standards.