Which of the Following Statements About Services Is Most Accurate

question 15

Multiple Choice

Which of the following statements about services is most accurate?

• A) Whether tangible or intangible, the marketing of services is exactly the same as the marketing of products or ideas since they both satisfy customer needs.
• B) Although a major contributor to GDP nationally, services play only a minor role in GDP on a global scale.
• C) Exports of services is one of the few areas in which the United States has a trade surplus.
• D) Very few jobs in the United States are in the services sector.
• E) Services are making up a declining percentage of the national GDP.

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Definitions:

Abilities

The skills and competencies that enable an individual to perform a particular task or job.

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Individuals who hold the highest-tier managerial positions within a company, responsible for formulating strategies and policies.

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A data-driven approach and methodology for eliminating defects and improving quality in any process, from manufacturing to transactional and from product to service.

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The systematic process by which an organization involves its employees in improving organizational effectiveness in the accomplishment of its mission and goals.