The Two Basic Components of a Customer's Evaluation of a Service

question 60

Multiple Choice

The two basic components of a customer's evaluation of a service are

• A) value and customer contact.
• B) expectations and experience.
• C) intangibility and inconsistency.
• D) performance and credence.
• E) inconsistency and inseparability.

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Definitions:

Stock

A category of investment that evidences a holder's part ownership in a corporation, entitling them to a share of the entity's assets and income.

Expected Return

The anticipated profit or loss from an investment, reflecting the potential rewards and risks.

Stocks

Shares of ownership in a company, representing a claim on the company's assets and earnings.

Expected Return

The anticipated profit or loss of an investment, usually based on historical data or statistical analysis.