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Which of the Following Is a Key Dimension of Service

question 43

Multiple Choice

Which of the following is a key dimension of service quality?


Definitions:

Negative Affective State

A mood or emotional condition characterized by feelings such as sadness, anxiety, or anger.

Self-Concept Clarity

A clearly defined, internally consistent, and temporally stable self-concept.

Self-Complexity

The extent to which an individual’s self-concept consists of many different aspects.

Multiple Aspects

Refers to considering or examining a subject, idea, or situation from varied viewpoints or components.

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