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Which of the following is a key dimension of service quality?
Negative Affective State
A mood or emotional condition characterized by feelings such as sadness, anxiety, or anger.
Self-Concept Clarity
A clearly defined, internally consistent, and temporally stable self-concept.
Self-Complexity
The extent to which an individual’s self-concept consists of many different aspects.
Multiple Aspects
Refers to considering or examining a subject, idea, or situation from varied viewpoints or components.
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