Intangible Items Such as Airline Trips, Financial Advice, or Telephone

question 169

Multiple Choice

Intangible items such as airline trips, financial advice, or telephone calls that an organization provides to consumers are referred to as

• A) production goods.
• B) support products.
• C) services.
• D) goods.
• E) benefits.

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Definitions:

Manufacturing

The process of converting raw materials, components, or parts into finished goods that meet a customer's expectations or specifications.

Aggregate Planning

A process in operations management aimed at determining the optimal levels of production, inventory, and workforce to meet forecasted demand over a medium-term horizon.

Demand Options

Various strategies that businesses can use to manage and respond to customer demand for their products or services.

Capacity Options

Strategies a business may use to adjust its production capacity in response to fluctuations in demand.