Organizations Attempt to Reduce Inconsistency in Their Services by

question 160

Multiple Choice

Organizations attempt to reduce inconsistency in their services by

• A) paying higher incentives to employees to encourage satisfactory performance.
• B) reducing incentives available to employees because of poor performance.
• C) reducing the customer contact points in the service delivery process.
• D) providing standardization and training.
• E) exercising better hiring practices.

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Definitions:

Social Responsibility

A concept where businesses are obligated to act in a way that benefits society at large, beyond their own interests.

Multiculturalism

A policy or principle that promotes the preservation of different cultures or cultural identities within a society.

Pluralism

The coexistence of multiple groups, cultures, or entities within a single society, acknowledging diversity and encouraging equal respect for differing views.

Majority Cultures

Dominant cultural groups within a society, shaping its norms, values, and social institutions.