Figure 12-4 -Consider Figure 12-4 Above. Services Can Be Classified by Their

question 171

Multiple Choice

Figure 12-4
-Consider Figure 12-4 above. Services can be classified by their method of delivery. Box A represents

• A) government-delivered services.
• B) people-delivered services.
• C) fee-delivered services.
• D) equipment-delivered services.
• E) nonprofit-delivered services.

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Definitions:

Functional Manager

A supervisor who has oversight over a particular department or function within the organization, such as finance, marketing, or production.

Conflict

The process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another.

Functional Departmentation

The process of dividing an organization into departments based on specific functions or tasks.

Skills and Responsibilities

The specific abilities and duties that are required or expected from an individual in their professional role.