Customer Experience Refers to

question 222

Multiple Choice

Customer experience refers to

• A) the practice of building ties to customers based on a salesperson's attention and commitment to customer needs over time.
• B) the links an organization has to its customers for their mutual long-term benefits.
• C) the process of identifying prospective buyers, understanding them intimately, and developing favorable long-term perceptions of the organization and its offerings so that buyers will choose them in the marketplace.
• D) the internal response that customers have to all aspects of an organization and its offerings.
• E) the activities in which a firm participates to create a positive buying experience for customers.

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Definitions:

Blue Income

Similar to "Red Income," this term does not have a recognized definition in economics and likely pertains to a specific, non-standard use.

Ambrosia

In mythology, it is the food or drink of the gods, thought to confer immortality, but in a general context, it refers to something very pleasing to taste or smell.

Seafloor Spreading

The process by which new oceanic crust is formed at mid-ocean ridges and moves away from the ridge, contributing to continental drift.

Subduction

When tectonic plates converge, the movement of one plate beneath another into the mantle is referred to as subduction.