Customer Experience Refers to

question 222

Multiple Choice

Customer experience refers to

• A) the practice of building ties to customers based on a salesperson's attention and commitment to customer needs over time.
• B) the links an organization has to its customers for their mutual long-term benefits.
• C) the process of identifying prospective buyers, understanding them intimately, and developing favorable long-term perceptions of the organization and its offerings so that buyers will choose them in the marketplace.
• D) the internal response that customers have to all aspects of an organization and its offerings.
• E) the activities in which a firm participates to create a positive buying experience for customers.

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Definitions:

Communist and socialist unions

Labor organizations that operate based on communist or socialist principles, advocating for the collective ownership of the means of production and equal distribution of wealth.

Collective bargaining

A process where employers and representatives of employees negotiate wages, working conditions, and other terms of employment.

Legitimizes capitalism

The process or argument by which capitalism is defended or justified as the preferable economic system, often in relation to its ability to promote economic growth and freedom.

Monopolistic power

The ability of a single entity to control or dominate a market, setting prices and limiting competition.