With the Recognition of the Role of the Environment, the Field

question 8

Essay

With the recognition of the role of the environment, the field moved from a(n) _______________ model of exceptionality, which assumes that the physical condition or disease exists within the patient, to a(n) ____________ model, in which we see the child with exceptionalities in complex interaction with many environmental forces.

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Definitions:

Inconsistency

The lack of uniformity or stability in actions, values, methods, measures, principles, expectations, or outcomes.

Customer Service Experience

The perception and feelings of a customer about the support and services provided by a company throughout their purchase journey.

Customer Experience Management

The practice of designing and reacting to customer interactions to meet or exceed their expectations, thereby increasing customer satisfaction, loyalty, and advocacy.

Impression Management

Techniques and strategies used by individuals or organizations to control or influence perceptions of themselves in the eyes of others.