A Balanced Scorecard Shows Measures of Performance as They Related

question 96

Multiple Choice

A balanced scorecard shows measures of performance as they related to areas of performance. Which of the following is a measure of performance of customer value?

• A) Gross margin ratio.
• B) Retention of existing customers.
• C) Hours of job related training.
• D) Process cycle time.

---

Definitions:

Marital Satisfaction

The degree to which partners in a marriage or committed relationship feel content and fulfilled with each other and their relationship.

Adolescent Groups

Social collectives consisting of individuals in their teenage years, typically characterized by shared interests, activities, or developmental stages.

Crowd

A large number of individuals gathered together, often in a public place, possibly sharing a common interest or purpose.

Self-Esteem

The subjective evaluation or perception of one's own worth or value.