In the Balanced Scorecard, the Customer Perspective Addresses Which of the Following

question 86

Multiple Choice

In the balanced scorecard, the customer perspective addresses which of the following questions?

• A) "To achieve our mission, how will we sustain our ability to change and improve?"
• B) "To succeed financially, how should we appear to our shareholders?"
• C) "To satisfy our shareholders and customers, in what business process must we excel?"
• D) "To achieve our mission, how should we appear to our customers?"

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Definitions:

Operating Cycle

The average time period between purchasing inventory and receiving cash from sales of the inventory.

Inventory Period

The average time an item remains in inventory before being sold, reflecting the turnover rate of a company's stock and efficiency in managing inventory.

Accounts Payable Period

The average number of days it takes for a company to pay off its suppliers and creditors.

Accounts Payable Turnover

A financial efficiency ratio that measures how quickly a firm pays off its suppliers by dividing total purchases by average accounts payable.