Functional Performance Measures Differ from Customer Satisfaction Performance Measures in That

question 104

Multiple Choice

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate:

• A) internal processes.
• B) external processes.
• C) benchmark processes.
• D) continuous improvement processes.

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Definitions:

Geographic Proximity

The physical closeness between two or more locations, often affecting social relations, economic transactions, or environmental impacts.

Personality

An individual’s distinctive ways of responding to people and events.

Socialization Influence

The effect of interacting with others and the environment on the development of an individual's social behaviors, norms, and values.

Development

The processes by which organisms unfold features and traits, grow, and become more complex and specialized in structure and function.