Functional Performance Measures Differ from Customer Satisfaction Performance Measures in That

question 104

Multiple Choice

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate:

• A) internal processes.
• B) external processes.
• C) benchmark processes.
• D) continuous improvement processes.

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Definitions:

Individual's Health

The state of physical, mental, and social well-being specific to a person.

Complex Relationship

A connection or interaction between variables that is multifaceted, intricate, and not easily described by a simple cause and effect.

Literacy Level

The ability of an individual to read, write, and understand information; often assessed in various degrees from basic to advanced proficiency.