Functional Performance Measures Differ from Customer Satisfaction Performance Measures in That

question 104

Multiple Choice

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate:

• A) internal processes.
• B) external processes.
• C) benchmark processes.
• D) continuous improvement processes.

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Definitions:

Transitive Verb

A verb that requires one or more objects in a sentence to express a complete thought.

Transformed Predicate

A grammatical structure where the predicate of a sentence is modified or changed to alter the way information is conveyed.

Predicate Nominative

A noun or pronoun that follows a linking verb and refers back to the subject of the sentence, identifying or renaming it.

Parallelism

The use of components in sentences that are grammatically the same or similar in their construction, sound, meaning, or meter.