Forensic Specialists Compiled the Following Information for Its First Quarter

question 31

Multiple Choice

Forensic Specialists compiled the following information for its first quarter cost of quality report:
$$\begin{array} { l r r } \text { Sales } & \$ 5,600,000 \\\text { Cost of goods sold } & \$ 3,360,000 \\\text { Disposing of scrap } & \$ 235,200 \\\text { Quality training } & \$84,000 \\\text { Inspecting materials on delivery } & \$ 280,000 \\\text { Performance reviews } & \$ 70,000 \\\text { Resolving customer complaints } & \$ 31,920 \\\text { Certifying suppliers } & \$ 140,000\end{array}$$
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The relevant percentage to be used to express internal failure activities at Forensic Specialists is:

• A) 27.9%.
• B) 4.77%.
• C) 4.2%.
• D) 15.02%.

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Definitions:

Listening

The act of actively paying attention to and comprehending auditory information being communicated.

Eustress

Positive stress that can result in improved performance, often associated with challenging yet achievable tasks.

Uncertain

A general state or condition of having doubt, being unsure about outcomes, or lacking predictability in events or decisions.

Outcome

The result or effect of an action, situation, or event; the end product of a process.