Water Industries' Quality Control Report for August Contains the Following

question 103

Multiple Choice

Water Industries' quality control report for August contains the following items:
$\begin{array}{ll}\text { Gathering, analysis, and reporting quality data}&\$1,000\\\text { Inspecting raw materials received from vendors}&2,000\\\text { Testing and inspecting finished products }&3,000\\\text { Visiting customer sites to test product}&4,000\\\text { Designing product to reduce production problems } & 5,000 \\\text { Repairing and/or replacing products under warranty } & 6,000 \\\text { Maintaining the equipment used to gather quality data } & 7,000 \\\text { Cost (net) of materials wasted during production } & 8,000\end{array}$

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What would be the total of the external failure costs on the August quality control report for Water Industries?

• A) $4,000.
• B) $6,000.
• C) $7,000.
• D) $14,000.

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Definitions:

Characteristics

Features or qualities that serve to identify, describe, or distinguish someone or something.

Cultural

Pertaining to the customs, arts, social institutions, and achievements of a particular nation, people, or other social group.

Contextual

Related to, dependent on, or being the context of a situation or event which influences its meaning or effect.

Biological

Relating to biology; pertaining to the science of life or living organisms.