Internal Failure Activities

question 38

Multiple Choice

Internal failure activities:

• A) seek to prevent defects in the products or services being produced.
• B) inspect inputs and attributes of individual units of products or services to detect whether they conform to specifications or customer expectations.
• C) correct defective processes or products and services before they are delivered to customers.
• D) are activities required after defective products or services are delivered to customers.

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Definitions:

Business Model Canvas

A strategic management tool that allows companies to document, discuss, and develop their business models through nine key components.

Customer Relationships

The interactions and bonds formed between a business and its customers, crucial for building loyalty and repeat business.

Customer Loyalty

The dedication of a customer to continue buying from or supporting a company's products or services over time, often due to positive experiences or satisfaction.

Value Proposition

A statement that outlines the unique benefits or value that a product or service provides to its customers.