Internal Failure Activities

question 38

Multiple Choice

Internal failure activities:

• A) seek to prevent defects in the products or services being produced.
• B) inspect inputs and attributes of individual units of products or services to detect whether they conform to specifications or customer expectations.
• C) correct defective processes or products and services before they are delivered to customers.
• D) are activities required after defective products or services are delivered to customers.

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Definitions:

Close Substitutes

Products or services that can easily replace one another in use or consumption, often leading to intense competition between firms.

Commission Salesman

An individual who earns income based on the percentage of sales made, rather than a fixed salary.

New Model Year

Refers to the latest version of a product released by manufacturers, often indicating improvements or updates over previous versions.

Bargaining Position

The relative power and leverage one party holds during negotiations.