External Failure Activities

question 105

Multiple Choice

External failure activities:

• A) seek to prevent defects in the products or services being produced.
• B) inspect inputs and attributes of individual units of products or services to detect whether they conform to specifications or customer expectations.
• C) correct defective processes or products and services before they are delivered to customers.
• D) are activities required after defective products or services are delivered to customers.

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Definitions:

Prosocial Behavior

Voluntary actions that are intended to help or benefit another individual or group of individuals without expecting anything in return.

Antisocial Behavior

Actions that harm or lack consideration for the well-being of others; often associated with personality disorders and criminal behavior.

Expectations For Maturity

Refers to the anticipated behavioral and emotional developmental milestones considered typical at certain ages.

Warmth

A quality of friendliness, kindness, and affection, often perceived in interactions or relationships.