Systems That Allow Firms to Target Profitable Customers by Assessing

question 19

Multiple Choice

Systems that allow firms to target profitable customers by assessing customer revenue and costs are called:

• A) customer relationship management systems.
• B) distribution chains.
• C) enterprise resource planning systems.
• D) cost of quality systems.

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Definitions:

Habit

A regular behavior or practice that an individual performs automatically.

Comfort

A state of physical and emotional ease, often achieved through supportive environments or relationships.

Security

Measures or protocols taken to ensure the safety and protection of assets, data, and individuals from theft, harm, or other threats.

Need For Change

The requirement or motivation for making alterations or adjustments in one's personal life, work environment, or society.