In a 1997 Study of Office Workers,researchers Raymond Friedman and Steven

question 109

Multiple Choice

In a 1997 study of office workers,researchers Raymond friedman and Steven Currall found all the following EXCEPT that respondents:

• A) said that the Internet had replaced their need for face-to-face communication
• B) admitted to using e-mail deliberately to avoid direct communication
• C) reported that sending abusive e-mails resulted in a breakdown in relations
• D) reported misinterpretation and confusion in their electronic communications
• E) developed stronger techniques for interpersonal communication as a result of the problems and shifted back to face-to-face communication