Which of the Following Statements Describes Customer Measures as a Part

question 30

Multiple Choice

Which of the following statements describes customer measures as a part of the balanced scorecard?

• A) They relate to client attraction, satisfaction, and retention.
• B) They focus on innovation and proceed with an understanding that strategies change over time.
• C) They relate to organizational efficiency.
• D) They focus on corporate social responsibility.
• E) They relate to organizational effectiveness and profits.

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Definitions:

Exaptation

An exaptation is a trait that initially carries out one function and is later co-opted for a new function. The original function may or may not be retained.

Tiktaalik

An extinct genus of fish-like tetrapods that represents an early stage of the transition from fish to tetrapods.

Eusthenopteron

An extinct prehistoric fish known for its significance in the study of vertebrate evolution, especially the transition from water to land animals.

Wrist Bones

A collection of eight small bones called carpal bones that support the structure and motion of the wrist.