Which of the Following Statements Describes Customer Measures as a Part

question 30

Multiple Choice

Which of the following statements describes customer measures as a part of the balanced scorecard?

• A) They relate to client attraction, satisfaction, and retention.
• B) They focus on innovation and proceed with an understanding that strategies change over time.
• C) They relate to organizational efficiency.
• D) They focus on corporate social responsibility.
• E) They relate to organizational effectiveness and profits.

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Definitions:

Voltages

The difference in electric potential between two points, measured in volts, which drives an electric current between those points.

Currents

The flow of electric charge through a conductor, measured in amperes.

Data Manipulation

The process of changing or processing data to make it more organized, understandable, or suitable for a specific purpose.