Which of the Following Statements Describes Internal Business Process Measures

question 48

Multiple Choice

Which of the following statements describes internal business process measures as a part of the balanced scorecard?

• A) They relate to client attraction, satisfaction, and retention.
• B) They focus on innovation and proceeds with an understanding that strategies change over time.
• C) They relate to organizational efficiency.
• D) They focus on corporate social responsibility.
• E) They relate to organizational effectiveness and profits.

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Definitions:

Electron Transport Chain

A series of complexes that transfer electrons from electron donors to electron acceptors via redox reactions and couples this electron transfer with the transfer of protons (H+ ions) across a membrane.

Cristae

Short, fingerlike projections formed by the folding of the inner membrane of mitochondria.

Mitochondria

Organelles within cells that produce energy through the process of cellular respiration, often referred to as the powerhouses of the cell.

Matrix

A matrix refers to the intercellular substance or material, often comprising proteins and fluids, in which cells or particles are embedded in tissue or culture media.