Match the Steps a Group May Follow When Using the FOCUS

question 77

Multiple Choice

Match the steps a group may follow when using the FOCUS PDCA. Organize them in chronological order.
-Step Two

• A)organize a team that knows the process
• B)understand the causes of special variation
• C)find a process to improve
• D)select the process improvement
• E)clarify the current knowledge of the process

Distinguish between different types of conflict: task, process, and relationship conflict.

Identify the conditions under which conflict is more likely to occur.

Understand the outcomes of conflict on team performance and member satisfaction.

Analyze the role of intergroup bias and self-esteem in organizational conflict.

---

Definitions:

Features

Characteristics or attributes of a product or service that are considered significant or beneficial.

Variables

Variables are elements or factors that can change or vary within a study, experiment, or any situation being analyzed, potentially influencing the outcome.

Negative Publicity

Adverse or unfavorable media attention, which can significantly affect a company's or product's reputation.