Match the Term with Its Definition

question 3

Multiple Choice

Match the term with its definition.
-system that integrates data from multiple sources, captures data at the point of care, and supports health care providers in their decision making

• A)electronic health record (EHR)
• B)clinical information system
• C)HIMSS (Healthcare Information and Management Systems Society)
• D)authorship
• E)authentication

Comprehend the importance of fair treatment (distributive and procedural fairness) in service recovery.

Understand strategies for motivating and training staff to deliver excellent service.

Analyze how service providers can address the challenges of service failures and recovery.

Understand the concept and stages of the diffusion of innovation.

---

Definitions:

Direct Labour-hours

The total number of hours worked by employees directly involved in the production process.

Predetermined Overhead Rate

A rate used to allocate manufacturing overhead costs to products, calculated before the period begins based on estimated costs and activity levels.

Direct Labour Hour

Direct labour hour is a measure of the amount of time workers spend on direct production activities, directly involved in manufacturing goods or providing services.

Manufacturing Overhead

Manufacturing expenses not directly linked to individual product units, encompassing indirect materials and labor.