The Luther Post Office Closes the Customer Service Window Promptly

question 31

Multiple Choice

The Luther Post Office closes the customer service window promptly at noon for their lunch break and opens again at one,perhaps a little after if the town's Sonic is busy.The Jones Post Office workers are aghast at this policy,preferring to stagger their lunch breaks so that the customer service window is always attended.It would appear that this difference in culture is primarily driven by:

• A)Reward systems.
• B)Key organizational members.
• C)Critical incidents.
• D)Geographical location.

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Definitions:

People-Centered Management

A management style that prioritizes the well-being and development of employees as the key to organizational success.

Authoritarian Management

A management style characterized by strict control, limited employee input, and a hierarchical decision-making process.

Autocratic Managers

Leaders who make decisions unilaterally without much input from team members, typically involving strict control over all decision-making in the workplace.

Job Organization

A systematic structuring of jobs within a company to facilitate efficiency, collaboration, and the achievement of business objectives.