The Interference by Old Learning with the Ability to Retrieve

question 69

Multiple Choice

The interference by old learning with the ability to retrieve material learned recently is known as__________. 

• A)serial-position effect  
• B)maintenance rehearsal  
• C)retrograde amnesia  
• D)proactive interference

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Definitions:

Call Centre

A centralized office used for receiving or transmitting a large volume of inquiries by telephone, often for customer service purposes.

Quality Of Service

The degree to which a delivered service meets the expectations and requirements of the customer.

Person Analysis Process

A method in training needs assessment aimed at determining individual employees' deficiencies and the necessary training to address them.

Needs Analysis

A method used to determine and address gaps between current conditions and desired outcomes or performances.