When Jacob Met His Supervisor for the First Time, He

question 82

Multiple Choice

When Jacob met his supervisor for the first time, he remembered to smile as he answered her questions. On seeing his smile, his supervisor thought Jacob is a friendly person. In terms of social perception, Jacob's impression is an example of _____. 

• A)altruism  
• B)groupthink  
• C)the primacy effect  
• D)the actor-observer effect

Develop skills to handle and deliver bad news to customers effectively.

Recognize the significance of competition and other external factors in enhancing customer service quality.

Employ strategies to make customers feel valued and important.

Understand the concept of internal and external customers.

---

Definitions:

Recognized

In accounting, recognized refers to the formal acknowledgment of a financial transaction or event in the financial statements of a business.

Adjusting Entry

At the close of an accounting period, entries recorded in the financial ledgers to distribute incomes and costs to the period they genuinely happened.

Expense

Outflows or the using up of assets or incurrences of liabilities during a period from delivering or producing goods, rendering services, or carrying out other activities that constitute the entity’s ongoing major operations.

Bill Received

An invoice or statement listing goods provided or services rendered, indicating the amount due for payment.